Last November our AT&T phone accounts were hacked. I blogged about it. Even as of last week people have found my blog and posted their similar stories to it. I have passed their stories along to AT&T. Since I don't personally know the people who have added to my blog, all I can do is share their stories. Today AT&T sent me this response. I hope it may be helpful in the future.
"Please be assured, that AT&T has a long-standing policy of protecting customer privacy. AT&T works diligently to provide support for our customers who have experienced a privacy breach, and to all our customers to prevent a privacy breach not just with their wireless service but also providing educational information and recommendations to protect their privacy as a consumer.
Social Media Support
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Visit www.att.com/socialmedia for a listing of authorized official AT&T Social Media sites. Customer support is provided online during the following hours:
Facebook, Twitter, and AT&T Forums:
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Monday - Friday: 8:00 a.m. - 11:00 p.m. ET
Saturday: 8:00 a.m. - 5:00 p.m. ET
Sunday: No coverage
YouTube: Content available 24/7
Customers can contact AT&T by dialing 1-800-331-0500 or by dialing 611 from their AT&T mobile device.
Customers can send a Private Message to ATTCustomerCare
Customers can get 1-on-1 help, by an in-store expert and make an in-store appointment online or with a Customer Care Representative.
Please refer to www.att.com/safety for additional articles and resources to help protect personal information."
