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Hi Napa Valley Patch bloggers, readers, users

Trying to upload a photo but getting an error message? Your photos may be too large for our newly upgraded system. It's easy to fix that. Just run your photos through a photo processing software program like Photoshop or iPhoto, and change the file size from "large" to "medium." Then click on "file" and then "export" to place your photos back on the desktop in the new size. Then upload as before. If you need help with this, email me at keri.brenner@patch.com. Thanks!
Amy Larson June 12, 2013 at 02:57 PM
In addition to the functionality (picture uploads etc.) and detail problems (2 "comment"? not commentS) of the new Patch, I think a lot of people are frustrated with the overall new layout. It seems very weird to change to a new format where it is clearly harder for readers to find new comments and each other (and confuses the dialog by removing the "reply" option). It makes our comments less valuable, and the reader participation is a big part of what made the website good in the past. I hope the powers above the Editor hear the outcry, see the backlash from readers who no longer comment, and revert to the old version. We want our Patch back! P.S. What does "recommending" do? Where can I find those recommendations? There is no "here's how Patch website works" FAQs.
Unfiltered Steve Simoneau June 12, 2013 at 03:45 PM
Also, the new Patch website tends to work better in Google Chrome rather than Explorer.
MICHAEL WILSON "TEA PARTY 2014" June 12, 2013 at 04:27 PM
New is Just that Give it some time to Work out.
Ash Leigh June 12, 2013 at 04:29 PM
Revert? I like it. Find new comments? When you log in, the bell in the upper right hand corner shows replies on where you had comment. You might want to get over reverting back. You have to move forward in life, and get used to change. It's easier on the eyes and I enjoy seeing "locals" post announcements on the board. Trolls are gone, for the moment. Once you get used to the features, and how to operate - it's smooth sailing.
Amy Larson June 12, 2013 at 05:07 PM
Esiuol/ Louise, you are only notified of new comments on articles that you have already commented on, not the most popularly commented on articles. That feature is gone. You would have to use the search function to find articles not on the main page. Those updates have been working for me, but funny enough, is not working for this specific article. I have also been receiving email updates, but again, now not for this article. I'm glad you like the new Patch, but from the lack of participation of the large majority of readers, you are one of few. Being easy on the eyes isn't a quality that I value so highly, here or in the real world. Glad the spacing issue seems to be resolved. Here is another example of where the "reply" option would be nice, I wouldn't have to write names for clarification purposes.
Amy Larson June 12, 2013 at 05:09 PM
Oops. I guess the spacing issue is back. There were two returns at the start of the "Glad the spacing..." paragraph. Makes is hard to read. I guess I could indent my paragraphs...
Amy Larson June 12, 2013 at 05:18 PM
Another glitch, you can recommend your own comment.
Amy Larson June 12, 2013 at 05:30 PM
Why would you launch a new website before it's ready to use? It's not like building a road in the real world. We could have used the old Patch until the new one was ready and tested (at least a little bit!). We're using a glitchy, under-construction website, which seems completely unnecessary. Poor launch.
Amy Larson June 12, 2013 at 05:32 PM
Now my comments are disappearing.
Keri Brenner (Editor) June 12, 2013 at 06:27 PM
Hi Amy: We're all doing the best we can, and it's getting better. That's all I can say. I'm dealing with the changes that were decided by others, so I can't really defend or explain the reasons why. However, I do see some good things happening with the new system although the bugs that you mention are annoying to be sure. I see that bloggers are now able to upload photos so I'm happy for the baby-step improvements!
Keri Brenner (Editor) June 12, 2013 at 06:31 PM
In regard to the comments disappearing, I just noticed a link pop up that said "View all 9 comments" and I clicked on that and was able to view all 9 comments....It seems that the "front page" announcements will only display a limited number of comments but the full article will display them all.
Ash Leigh June 13, 2013 at 11:13 AM
Amy, 90% of items "launched" need the public to see where the bugs are. Almost all software, phones, computers, vehicles have this issue. Heck, when Google+ and FB came out, there was a bunch of problems there. Even when the internet was launched, it wasn't what it is today. Maybe I've been around this "tech" environment for over 15 years, I just see it as a part of life. Down part is, don't like it, don't use it. I've known so many people to complain about something, yet still use their product. That is something I just don't get.
Unfiltered Steve Simoneau June 13, 2013 at 01:41 PM
Loui Loui, it's called false pretenses and misleading claims. While I understand it's not the editor's or tech's fault, releasing a product to the public as "New with better features!" shouldn't mean that it comes with glitches, bugs and frustration. And unlike Google+ and FB, Napa Valley Patch didn't "come out", we had a NVP that was working perfectly fine and Corporate Patch decided to upgrade. Can you imagine the ether-riots if FB did an "upgrade" full of glitches and bugs"?
Ash Leigh June 14, 2013 at 01:08 AM
Every time FB updates, there are glitches all over the place. Privacy settings default, as well as most things. I always have to go back in and change all the settings (again and again). Do I complain, no. I accept the FREE SERVICE and move on with the new format and new ways. Most people just complain and complain. They say, "I'm leaving and never coming back." By the time a few months rolls by, everyone is back, happy, accepts the new ways, and moves on. I'm on and surf multiple network sites, blogs, newspapers, a lot of crap on the internet. Some for work, business or personal use. Sites change all the time, get used to it. There might have been a reason behind this site changing that we aren't aware of. Maybe it had to be done, who knows? Complaining about it won't get the old format back.
Unfiltered Steve Simoneau June 14, 2013 at 01:54 AM
Actually, Loui, I left FB two years ago and haven't been back since. And while Patch and FB may be "free" services they rely on users to exist. It's a symbiotic relationship, so both sides must be content for it to work efficiently.
MICHAEL WILSON "TEA PARTY 2014" June 15, 2013 at 01:24 PM
I am With USS on Facebook I have never Been there. I use the Patch and a few Blogs I also have my own Website. Facebook has gone into the censorship business, from what many are telling me.
Amy Larson June 15, 2013 at 02:18 PM
I also vote with my time and money (spend CASH at locally owned businesses). I don't use cell phones (I don't sound crazy now telling people that Verizon et al are selling everyone's info out to the government) or Facebook (ditto). Patch is a special website, because you can reach a lot of people that you could actually see in the real world. We're a relatively small town, so there is a bit of a monopoly on news (or I would go elsewhere). Like U.S.S. states, it needs to be mutually beneficial, let the free market work. I waited to "complain" for what seemed like a reasonable amount of time for Patch to get it together, and now I gave some feedback. Fixing things one article at a time sounds tedious. I am finally receiving email updates for this article. Keri, you have my sympathy through this. I understand corporate making unpopular decisions that the "little people" have to clean up. You want to be focused on journalism, and instead have to deal with this nonsense. Bad for everyone.

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